COVID Safe check-in privacy collection statement COVID Safe check-in privacy collection statement

COVID Safe check-in privacy collection statement

Kenneth Harvey Kenneth Harvey

Any personal information Service NSW collects from you in your use of the other features of the Service NSW app or otherwise in your dealings with Service NSW will be handled by Service NSW in accordance with the Service NSW Privacy policy.

Service NSW COVID-19 Safe Check-in tool and Web Check-in

The Public Health (COVID-19 Restrictions on Gathering and Movement) Order (No 7), as amended by the Minister for Health and Medical Research from time to time (‘the Order’) requires people who enter certain premises to register their contact details electronically either with Service NSW, or with the occupier of the premises, unless otherwise specified in the Order. The information has to be kept for a period of 28 days and will be provided to the Chief Health Officer, if requested,  for contact tracing purposes.

Under the Order, from 1 January 2021, hospitality venues and hairdressing salons must require persons entering those premises to electronically register their details with Service NSW through the COVID-19 Safe Check-in tool or the Service NSW web check-in. Occupiers of hospitality venues and hairdressing salons are not permitted to use any alternative electronic registration process unless it is not possible to do so because of unexpected circumstances which are explained later in this Privacy Collection Statement.

The tool is a contactless way to support businesses to be COVID Safe by providing a safe and easy solution to help track and manage customer check-ins in a seamless and secure way. 

The COVID-19 Safe Check-in tool or the web check-in enables you to ‘sign in’ to a participating venue in NSW. While it is not compulsory under the Order, the NSW Government encourages you to also use the COVID-19 Safe Check-in tool to ‘check out’ of the premises when you leave.

In order to use the COVID-19 Safe Check-in tool via the Service NSW app you will need to either have a MyServiceNSW Account or register to use the tool as a ‘guest’ using the link provided via the Service NSW app. 

If you access the COVID-19 Safe Check-in tool using your MyServiceNSW Account, the contact details you have provided to Service NSW in connection with your MyServiceNSW Account will be used by Service NSW for the purpose described in this Privacy Collection Statement. This is in addition to the way Service NSW handles your personal information as described in the Service NSW Privacy policy.

If you access the COVID-19 Safe Check-in tool by registering to use the tool as a ‘guest’, Service NSW will collect your Personal Information for the purposes described in this Privacy Collection Statement. 

If you access the COVID-19 Safe Check-in tool using your MyServiceNSW Account via the Service NSW app, you will be able to see the details of all previous check-ins for the past 28 days only. This will only be available on your device when you are logged in. Guest users will not be able to view the 28-day COVID Safe Check-in history.

Service NSW COVID-19 Web Check-in

In order to enable people who do not have the Service NSW app to ‘sign in’ to premises as required under the Order, Service NSW provides the COVID-19 Web Check-in.

The COVID-19 Web Check-in is a webform which will be completed by a staff member at the premises you are visiting on your behalf to register your attendance.

In order to use the COVID-19 Web Check-in you will need to provide your Personal Information to the staff member at the premises you are visiting.

If you use the COVID-19 Web Check-in, Service NSW will collect your Personal Information for the purposes described in this Privacy Collection Statement. 

Further information

Visit NSW Government website https://www.service.nsw.gov.au/covid-safe-check-privacy-collection-statement for the complete resource and up-to-date information and rules.